Refund policy

Because our topicals are personal-care products applied directly to your skin, all sales are final. 

If your item arrives damaged, melted, or defective (for example: extreme heat during shipping or an issue with the batch), we’re happy to send a replacement.

Please email adina@restored-healthsolutions.com within 5 days of delivery with:

  • Your order number

  • A clear photo of the issue

  • A brief note so we know what happened

We’ll take care of it. No stress.

Can I get a refund if it didn’t help me?

We wish it were that simple. Chronic pain is, unfortunately, complex — and everyone’s healing journey looks different. That’s why we strongly encourage our customers to reach out before purchasing, so we can guide you toward the right fit.

But once purchased, all sales are final.

We do this:

  • To keep our product integrity high.

  • Because everyone heals at a different pace.

  • And because frankly… some folks never follow the directions (you know who you are).

If you’re unsure whether one of our products is right for you, reach out first. We’re happy to help guide you toward the best option for your needs.

Restauré Botanicals is built on integrity, education, and real results — not quick fixes, not refunds, and definitely not reselling used products.

Still have a question? Contact us at adina@restored-healthsolutions.com

Thank you for understanding and supporting our small business.

We stand behind our products — and believe in empowering you to take your healing journey seriously.